Shipping Policy

Thank you for shopping at mata foods llc. We are committed to providing you with a seamless shopping experience and ensuring that your orders are delivered to you in a timely manner.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Shipping Methods and Delivery Times

We offer the following shipping methods for domestic and international orders:

  • Standard Shipping: Estimated delivery within 5-7 business days for domestic orders and 7-14 business days for international orders.

  • Expedited Shipping: Estimated delivery within 2-3 business days for domestic orders and 5-7 business days for international orders. Additional fees apply for expedited shipping.

Please note that delivery times are estimates and may vary depending on factors such as shipping destination, customs clearance, and carrier delays. We are not responsible for any delays or additional charges incurred due to customs inspections or import regulations.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs for your order during the checkout process before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can also track your order directly on our website by logging into your account and accessing your order history.

Shipping Restrictions

Please note that we currently do not ship to certain countries or regions due to logistical limitations or import restrictions. If you have any questions about shipping to a specific destination, please contact us at [email protected] before placing your order.

Order Changes or Cancellations

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed and shipped quickly, especially during peak periods.

Contact Us

If you have any questions or concerns about our Shipping Policy or the delivery of your order, please contact us at [email protected]. Our customer service team is here to assist you and will respond to your inquiry as soon as possible.