Return & Refunds Policy

We want you to be completely satisfied with your purchase from mata foods llc. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund process to ensure your peace of mind.

Returns

You may return unworn, unwashed, and undamaged items within 30 days of receiving your order for a full refund or exchange. To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and reason for the return. We will provide you with further instructions and a return authorization (RA) number if applicable.

  2. Packaging: Securely package the item(s) in their original packaging, including all tags and accessories.

  3. Shipping: Ship the item(s) back to us using a trackable shipping method. You will be responsible for the return shipping costs, except in cases where the return is due to our error or a defective product.

  4. Processing: Once we receive your returned item(s) and verify their condition, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase.

Refunds

Refunds will be processed within 5-7 business days of receiving the returned item(s) and completing the necessary inspections. Please note the following:

  • Original Shipping Costs: Shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.

  • Partial Refunds: If an item is returned in a used or damaged condition, we may issue a partial refund to cover the diminished value of the product.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange in your return request email. Once we receive your returned item(s), we will process the exchange and ship the replacement item(s) to you.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us at [email protected]. Our customer service team is here to help and will respond to your inquiry as soon as possible.